Customer Experience Consultant

Consultant – Professional Services
eVOC Insights, LLC

eVOC Insights, LLC is a customer experience consulting firm that provides Web strategy, usability, and “voice of the customer” research to Fortune 1000 companies.  We combine technology, market research, and expert analysis to deliver insights into the behavior, thoughts, and attitudes of customers online.  We have an opening in our San Francisco, CA office for a customer experience consultant.

As a customer experience consultant, you will team up with other consultants as well as engage directly with clients in research projects that help them optimize the effectiveness of their websites. eVOC conducts lab-based usability testing and online research, both of which are primary responsibilities for a consultant.


Responsibilities

• Fulfill client requests
• Manage participant recruiting
• Design, develop, program and QA online surveys
• Moderate usability labs / focus groups
• Conduct quantitative, qualitative and behavioral analysis
• Present findings and detailed design / strategy recommendations
• Create material for seminars and workshops as needed
• Participate in direct and indirect marketing to clients (e.g., newsletters, blogs, etc.)

Requirements

Work experience and skills:

• 2+ years of work experience in consulting, market research, statistical analysis, and/or Web usability
• Preferred experience in client services / business environment
• Sound understanding of the principles and practices of user-centered Web design
• Strong analytical skills, with very high attention to detail
• Proficiency in MS Office (Word, PPT, Excel)
• Web design and/or programming experience preferred
• Ability to conduct SPSS and/or SAS analysis a plus
• Bachelor’s degree
• Some travel

Demonstrated ability to:

• Write and speak clearly
• Work effectively both independently and on a collaborative basis
• Manage multiple projects simultaneously and adhere to deadlines
• Analyze complex Web design and business problems
• Participate in and lead client meetings
• Create and deliver compelling business presentations over the phone and in person

Contact Us

Liz Webb
Managing Partner
jobs@evocinsights.com
To learn more, visit us at www.evocinsights.com